Advice on how to protect your pipes this winter

Find your stop valve

Your stop valve controls the water supply entering your home.  Do you know where your stop valve is located? Your stop valve normally closes by turning clockwise and we recommend that you check this every few months to ensure that it can be opened and closed easily. For more advice watch the How to find your stop valve film in the Discover More section below.

Follow our winter code


When temperatures are low, leave your heating on a low setting, or set it to come on a couple of times a day.


Pipes don’t like the cold – whether they are outdoor or indoor, metal or plastic, new or old.  Making sure pipes and water tanks are properly insulated is one of the simplest, and cheapest, things you can do to help protect your property from the cold. To find out more, see our videos in the Discover More section below

Why not try out the easy-to-use pipe insulation tool available here.


If you're going away then make sure you have someone who can regularly check for any problems. If your neighbours don’t have a key for your home make sure they have contact details for someone who does in case of an emergency. 

Free Stop Valve Sticker

Contact us to get a quick reminder sticker on which you can write the name and number of your licensed plumber so you've got it handy for an emergency.

Write to Brand & Marketing, Free Stop Valve Promotion, PO Box 8855, Edinburgh, EH10 6YQ; or email quoting Free Stop Valve Promotion, giving us your name and full address (we can only send one sticker per household. This is only available in Scotland).

Further Info

Check out our Protect Your Pipes Leaflet, Poster & Colouring Sheet.

View Here