Customer Insight Reports

Title Type Size Download
Research Project 1 - Resilience

PDF 2 MB Download
Research Project 2 - Scottish Water and the Wider Environment

PDF 468 KB Download
Research Project 3 - Impact Research Part 1 Business Customers

PDF 1 MB Download
Research Project 3 - Impact Research Part 1 Household Customers

PDF 4 MB Download
Research Project 5 - Role of Consumer Principles in the UK Energy, Water and Postal Industries

PDF 1 MB Download
Research Project 6 - Impact Research Part 2

PDF 2 MB Download
Research Project 7 - Briefing Paper on Prospects for Water Charges Affordability

PDF 694 KB Download
Research Project 8 - Ability To Pay

PDF 593 KB Download
Research Project 9 - Impact Research Part 3

PDF 1 MB Download
Research Project 10 - Impact Research Part 4

PDF 1 MB Download
Research Project 11 - Water Consumption and Charges

PDF 912 KB Download
Research Project 12 - Scottish Water and the Wider Environment

PDF 516 KB Download
Research Project 13 - Western Isles

PDF 713 KB Download
Research Project 14 - Low Pressure Deep Dive

PDF 2 MB Download
Research Project 15 - Waste Water and Its Societal Impact

PDF 5 MB Download
Research Project 16 - Lead Removal

PDF 1 MB Download
Research Project 17 - Behavioural Insights ESRI Study 1

PDF 1 MB Download
Research Project 19 - Behavioural Insights ESRI Study 2

PDF 1 MB Download
Research Project 20 - Pride in Scottish Water

PPTX 3 MB Download
Research Project 21 - Wider Environment

PDF 2 MB Download
Research Project 22 - Legacy

PDF 4 MB Download
Research Project 23 - Making It Easy, Research into Simpler Registration of Consumers in Vulnerable Situations

PDF 999 KB Download
Research Project 24 - Community Engagement Best Practice

PDF 1 MB Download
Research Project 25 - Additional Support Research

PDF 1 MB Download
Research Project 26 - Fraser of Allander Affordability Study A

PDF 748 KB Download
Research Project 26 - Fraser of Allander Affordability Study B

PDF 1 MB Download
Research Project 27 - Future Strategy

PDF 1 MB Download
Research Project 28 - Annual Licensed Provider Survey 2018

PDF 802 KB Download
Research Project 28 - Annual Licensed Provider Survey 2019

PDF 737 KB Download

Our Future Together

View our interactive Strategic Plan

Click here