Business Customers

Title Type Size Download
Guide to Surface Water Drainage at Non-Household Properties

Advice to non-household properties about how to find out if their surface/drainage water is connected to the public sewer netowrk

PDF 552 KB Download
New Businesses Leaflet

Advice for new businesses about the non-domestic water market and charging

PDF 781 KB Download
Operational Code

Find out about the market processes

PDF 4 MB Download
Our Code of Practice for Access to Land Explained

Explains good practice with regard to our powers and duties when we carry out work on private land and explains what the landowner can expect

PDF 4 MB Download
Scottish Water Compliance Complaint Procedure

Outlines the procedure for dealing with complaints relating to business customers

PDF 27 KB Download
Temporary Transfer Document

Guidance on our Scottish Water's approach to implementing arrangements for a temporary transfer of supply points for water and/or sewerage

PDF 185 KB Download
Water and Sewerage Charges for Vacant Non-household Properties FAQs

Frequently asked questions about charges for vacant non-household properties

PDF 156 KB Download
Wholesale Charges Scheme 2019-20 Part 1

Explanation of how Scottish Water will demand and recover the specific charges for its wholesale services

PDF 405 KB Download
Wholesale Charges Scheme 2019-20 Part 2

Details of the specific charges for Scottish Water's wholesale services

PDF 176 KB Download