Scottish Water Provides Customers with Certainty Over Future Household Charges

01 February 2018
 Customers Get Certainty Over Future Household Charges

Delivering Great Value

Average bills in Scotland will be less than £1 a day - among the lowest household charges in the UK.

Household water charges in Scotland are expected to remain among the lowest in Great Britain.

Scottish Water today confirmed that an increase in household charges is again being limited to 1.6% across all council tax bands – around £6 a year for the average household, providing stability in charges for customers. 

It means the average Scottish Water household charge in 2018/19 will be £363 – less than £1 a day. With charges for 2018/19 in England and Wales also announced today, the current average household charge of £405 is £42 higher than in Scotland. 

Between 2015 and 2021, Scottish Water is investing over £3.5 billion in projects the length and breadth of Scotland. 

The six-year investment will be made in water treatment works, pipes and networks – providing customers with improved service, enhancing the environment and supporting jobs in the Scottish economy. This is around £1,370 for every connected property. Ongoing projects include: 

£120 million water mains improvement in Ayrshire and East Renfrewshire which will benefit more than 200,000 customers by providing increased resilience in supply and minimise disruption caused by burst mains 

A multi-million pound upgrade to Edinburgh’s water mains and sewers including the £2.5 million Haymarket project and increasing the resilience of the water supply to capital Edinburgh by linking two major works supplying the city 

Creation of a £21 million state-of-the-art wastewater treatment works in Inverurie using innovative technology to reduce energy usage, carbon footprint and to treat waste water even more effectively. 

Douglas Millican, Chief Executive, said: “We continue to deliver one of the best value water and waste water services anywhere in the UK for our customers, who are at the heart of what we do.  

“In providing 1.35 billion litres a day of drinking water to communities, our customers benefit from investment in the network required to bring that to their taps, ensure it is safe to use and is as fresh and clear as possible. 

“They are also benefitting from our over £3.5 billion investment in water and waste water infrastructure which will safeguard supplies for many years to come. 

“We want to continue to be trusted by our customers and we remain firmly focused on meeting their expectations of us. We are focused in a very positive way on ensuring customer service is the best it can be whilst providing value for money, stability and certainty in charge levels. 

“We are not standing still, however, and we want to deliver further improvements to drinking water quality and environmental performance while at the same time ensuring what customers pay gives real value and benefit." 

Information on charges for 2018/19 are available here: Charges for 208/19